Exceptional Outcomes has been providing its clients predictive dialer simulators for a number of years now and is pleased to make available a free, online generic version available to everyone. It was designed to allow call center managers who are thinking of implementing a dialer to input in their current outbound and blended setups and see if there is a benefit to using predictive dialing and if so, how much. If they are already using a predictive dialer, it can provide a great value for determining optimal staffing and scheduling.
Dialer Simulation provides an excellent opportunity for a center manager to optimize their campaign configurations without the risk of adversely impacting productivity on the floor. Over the next couple of months we will be providing examples of “ah-has” that both us and our clients have come up with thanks to using our simulators.
Our simulators work at the campaign level so each of your campaigns will need to be modeled individually. The free online version of our simulation technology uses an Erlang-B based pacing algorithm, which is the foundation for many commercial and open source dialers. Although the results provided by this simulator will closely approximate what you can expect at your site, its accuracy will vary based on how much your dialer’s pacing algorithm differs from what is used in this simulator. ViciDial is a popular example of a dialer that isn’t Erlang-B based. In addition, this online version does not include several features associated with specific dialer makes and versions. For more information on acquiring a simulator for your specific dialer, please contact us.