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- Remember Folks, “The Best Time To Call” Doesn’t Mean “The Only Good Time To Call”
- Better Than an Automated Direct Message – Tweet Your Way to More Website Traffic and a Better Conversion Rate
- Does a Twitter Auto Response Direct Message provide any Business Value?
- Think Like a Black Belt, Act Like a Ninja. Part III – Backwards is the New Forwards
- Think Like a Black Belt, Act Like a Ninja. Part II – The Mind Trick
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Monthly Archives: July 2012
Think like a Black Belt, Act like a Ninja. Part I – Talk Without Speaking
Think outside of the Lean Six Sigma vernacular for a moment and name some of the connotations of the term “Black Belt”. I think of the screaming of words that for all I know could be gibberish. I think of … Continue reading
Posted in Process Excellence
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Optimizing Your Agents’ Breaking Schedules – A No Cost Way to Improve your Outbound Center’s Productivity.
We have received some great feedback on our free, online predictive dialer. For those of you that haven’t looked at it yet, you can find in on our website at http://www.exceptional-outcomes.com/dialer.html. As I discussed in my last blog post, we … Continue reading
Posted in Call Center Optimization
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