Monthly Archives: July 2012

Think like a Black Belt, Act like a Ninja. Part I – Talk Without Speaking

Think outside of the Lean Six Sigma vernacular for a moment and name some of the connotations of the term “Black Belt”. I think of the screaming of words that for all I know could be gibberish. I think of … Continue reading

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Optimizing Your Agents’ Breaking Schedules – A No Cost Way to Improve your Outbound Center’s Productivity.

We have received some great feedback on our free, online predictive dialer. For those of you that haven’t looked at it yet, you can find in on our website at  As I discussed in my last blog post, we … Continue reading

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