Category Archives: Call Center Optimization

Optimizing Your Agents’ Breaking Schedules – A No Cost Way to Improve your Outbound Center’s Productivity.

We have received some great feedback on our free, online predictive dialer. For those of you that haven’t looked at it yet, you can find in on our website at http://www.exceptional-outcomes.com/dialer.html.  As I discussed in my last blog post, we … Continue reading

Posted in Call Center Optimization | Leave a comment

Introducing our Free Online Predictive Dialer Simulator

Exceptional Outcomes has been providing its clients predictive dialer simulators for a number of years now and is pleased to make available a free, online generic version available to everyone. It was designed to allow call center managers who are thinking … Continue reading

Posted in Call Center Optimization | Tagged , | 1 Comment